Clients
When you become a Northern Security client you will
discover that we provide a highly professional, yet
personal service. We forge partnerships that enable us to
deliver exceptional services and outstanding value for money.
The bedrock of our organisation is the supply of reliable,
trustworthy uniformed personnel who adopt our personal
ethos of customer partnerships, whilst upholding the values we
instil in them.
The core values, skills and attitudes we insist upon include
effective communication skills
;
high motivation
and a
respectful attitude
; a
professional
and
authoritative
approach
; a
courteous
and
approachable personality
; a
commitment to continual personal improvement
; and
environmental awareness
.
Each client assignment is treated as a unique facility, we identify
the customer’s individual requirements through a detailed
needs analysis and comprehensive survey. The Company go to
exceptional lengths to understand your business and to assist you
in achieving your goals, whilst upholding our contractual
responsibilities.
Transfer
We drive to ensure a seamless transfer to our company for every
new customer. Northern Security strives to deliver excellence
from the outset by incorporating the previous good standards
and improving upon them. We add value to new acquisitions by
implementing our quality standards and enhanced services.
Transfer of Undertakings and Protection of Employment
(TUPE)
Northern Security have a wealth of experience in the
TUPE process. Through our experience in this area, we have
discovered that service failures have generally been a
combination of inadequate security personnel and ineffective
managerial support. Frequently a customer will have built a
rapport with a previous supplier’s security staff, or members of
their own in-house team. These people may have risen to
become trusted, well liked members of the site team. Under
TUPE the employment of all incumbent security personnel is
protected; ensuring well liked, friendly faces remain on the job.
Northern Security apply the same principles for recruitment when
we acquire a new client. The Company use transition planning
to identify whether your existing security personnel are suited to
the assignment. If it is agreed they are not, we will replace them
with the personnel you require and deserve... Our aim is to
harmonise the workforce - retaining and enhancing the
knowledge and experience of the incumbent security team.